BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
JOB TITLE: TRAINING OFFICER
REPORTS TO: MANAGERS- SALES AND STAFF TRAINING
The Training Officer efficiently manages, develops, designs, implements and delivers training programs with the support of the Managers - Staff and Sales Training in the achievement of the strategic objectives of the department and the company.
Assess training needs with the Manager/s to design, develop and implement training programs in accordance with the training plan. Responsible for the delivery of training programs in accordance with the training plan and as guided by the Manager/s. Responsible for adjusting training materials/training programs in accordance with any process, products or service changes by GLOC. Attend and participate in meetings pertaining to any operational changes in the training plan in the absence of the Manager/s. Responsible for providing the Manager/s with monthly reports on participant feedback on the training programs delivered. Responsible for developing, and maintaining training materials for the training department as guided by the Managers.
First Degree (At least 2nd class honors) in Business or a related field from a recognized tertiary level educational institution Train- the-Trainer Certification LOMA 280, 290, ACS 100 and all related parts
At least three (3) years experience in a training environment, two of which must be in the insurance industry.
Work Ethic Quality Growth Serving People Initiative Planning / Organizing / Flexibility Team Orientation Job Knowledge / Skills Interpersonal/ Communication Skills Continuous Improvement
The Training Officer should have the ability to manage several tasks while meeting deadlines. The incumbent must be highly motivated with strong work ethics, possess excellent interpersonal and communication skills, must have excellent people skills and able to work under pressure. Must have excellent customer service skills and able to deal with difficult people maintaining mutual respect.